Help Center/Vape Issues/

Faulty disposable vape

1. My disposable vape isn't producing vapor. What could be the issue?

If your disposable vape isn't producing vapor, it can be due to several reasons, including a dead battery, a clogged airflow, or an empty e-liquid reservoir.

2. What should I check first if my disposable vape isn't working?

Start by checking the following:

  • Battery Status: Ensure the battery is not depleted. Some disposable vapes have indicator lights to show the battery level.
  • Airflow: Verify that the airflow isn't blocked or clogged.
  • E-Liquid Level: Make sure there's enough e-liquid in the reservoir. If it's empty, the device won't produce vapor.
  • Device not on: Make sure the device has been switched in the case of a device which has a button

3. The battery seems fine, and there's e-liquid, but it still doesn't work. What can I do next?

If the battery is charged, and there's e-liquid but no vapor, try the following:

  • Check the Draw: Some disposable vapes require a specific draw technique. Ensure you're drawing on it properly, either with a mouth-to-lung (MTL) or direct-to-lung (DTL) inhale.
  • Unclog the Airflow: Gently blow through the mouthpiece to clear any possible airflow blockage.
  • Remove the Duds: In rare cases, you might get a defective disposable vape. It's best to dispose of it responsibly and try a different one.

4. What if I'm still not getting vapor after trying these steps?

If you've checked the battery, ensured there's e-liquid, and attempted to clear any airflow issues, and the vape still doesn't work, it's likely a malfunction or defect in the device.

5. Can I repair a non-working disposable vape myself?

Disposable vapes are not meant to be disassembled or repaired by consumers. Attempting to open or fix them can be dangerous and void any warranties. It's best to dispose of non-working disposables responsibly and obtain a replacement.

6. Can I return or get a refund for a non-working disposable vape?

Disposable vapes carry no warranty, devices should be checked immediately when receiving them, the only time a disposable return will be accepted is if it is dead on arrival, for in store purchases please ensure you check the device before leaving the store, for online orders please check the device as soon as it arrives and enquire immediately if it is not working.

7. How can I prevent issues with disposable vapes in the future?

To minimize the likelihood of running into problems with disposable vapes, consider the following:

  • Store them in a cool, dry place.
  • Avoid exposing them to extreme temperatures.
  • Only purchase from reputable sources to reduce the chance of receiving counterfeit or low-quality products.

8. What should I do with a disposable vape once it's no longer working or empty?

Dispose of the disposable vape responsibly. Many regions have specific regulations for electronic waste. Check with your local authorities on how to properly dispose of e-cigarettes and vape devices to ensure they're recycled or disposed of in an environmentally friendly manner.